104 Roslyn Location
- There are a few stairs with a railing outside leading up to the front door of the building. There is also a ramp available right out front from the sidewalk
- Our doors remain locked at all times. If you are visiting or have an appointment, you must ring the doorbell to the right of the door and a staff member will let you in
- Our counselling sessions are available in-person, online, over the phone, or on doxy.me
- Our group sessions are in-person, but some of our group sessions are available over Zoom or Teams
- Some offices are located on the main floor and some are up 16 stairs with railings. If you require an accessible office, please let us know and we will make sure to book your appointment accordingly
- Our group room at Roslyn is accessible by wheelchair or mobility device
- Wifi is available
- Some spaces have fluorescent lighting and some will have natural light, lamps, or both. If you require a particular type of lighting, please let us know and we will do our best to set up the lighting in a way that works for you
- Service animals are allowed in our buildings
- Many therapists provide sensory fidgets if desired. Participants are also welcome to bring their own
- Our buildings are scent free environments. Please do not wear or bring strong perfumes, colognes or other strong-fragranced products to the Centre or we will need to reschedule the appointment
- Our buildings are smudge-friendly
- We use air purifiers in each individual office to improve air quality and reduce viral transmission.
- You are always welcome to wear a mask to your appointments and can request your therapist to wear one also
- We use white-noise machines in our hallways to prevent the transfer of personal information during a session
- Our waiting areas do not have music or they have very quiet music. There are usually no more than two people waiting at the same time so it is a fairly calm space
- Some of our waiting spaces and offices have size-inclusive chairs. Please let us know your chair needs before your appointment. We are working on securing funding for more size-inclusive chairs
- We are a non-gendered organization. While accessing our spaces, you will see folks of all genders
- All washrooms on-site are non-gendered. There are two accessible washrooms available on the main floor. One of the accessible washrooms is through the waiting room and to your right. The other accessible washroom is past the kitchen and the last room in the hallway before the back door
- If you are arriving by car, please park on the street. There is 1-hour free parking in front of both locations. Unfortunately, we do not have parking lot spots available to clients. For accessible parking, please connect with us before your appointment and we will do our best to assist you
Nearby bus stops:
Stop 10171 (Northbound Osborne at River) – buses 16, 18, 58, 60
Stop 10172 (Southbound Osborne at River) – buses 16, 18, 58, 60
Stop 10170 (Westbound River at Osborne) – buses 38, 635
From these stops, most folks can walk to either building in just a few minutes
[This is a photo screenshot of Google Maps that shows Heartwood’s location in relation to the nearest bus stops. Heartwood’s Roslyn location is one block north of stops 10170 and 10171. It is across Osborne street from stop 10172 and one block north].115 Pulford Location
- There are a few stairs without a railing outside leading up to the front door of the building. There is also a ramp available from the parking lot in the back
- Our doors remain locked at all times. If you are visiting or have an appointment, you must ring the doorbell to the right of the door and a staff member will let you in. At Pulford, our ramp leads to the side door where there is no doorbell. Be sure to have your therapist’s phone number on hand to let them know when you have arrived
- Our counselling sessions are available in-person, online, over the phone or on doxy.me
- Our group sessions are usually in-person but some of our group sessions are available over Zoom or Teams
- Some offices are located on the main floor and some are up many stairs with railings. If you require an accessible office, please let us know and we will make sure to book your appointment accordingly
- Our main group room at Pulford is not accessible by wheelchair or mobility device. Please let us know your accessibility needs when signing up
- Wifi is available
- Some spaces have fluorescent lighting and some will have natural light, lamps, or both. If you require a particular type of lighting, please let us know and we will do our best to set up the lighting in a way that works for you
- Service animals are allowed in our buildings
- Many therapists provide sensory fidgets if desired. Participants are also welcome to bring their own
- Our buildings are scent free environments. Please do not wear or bring strong perfumes, colognes or other strong-fragranced products to the Centre
- Our buildings are smudge-friendly
- We use air purifiers in each individual office to improve air quality and reduce viral transmission.
- You are always welcome to wear a mask to your appointments and can request your therapist to wear one also
- We use white-noise machines in our hallways to prevent the transfer of personal information during a session
- Our waiting areas do not have music or have very quiet music. There are usually no more than two people waiting at the same time so it is a fairly calm space
- We are a non-gendered organization. While accessing our spaces, you will see folks of all genders
- All washrooms on-site are non-gendered. There are accessible washrooms available on the main floor. When you enter the building through the door with the ramp, head straight past the kitchen and the washroom will be on you right side
- Some of our waiting spaces and offices have size-inclusive chairs. Please let us know your chair needs before your appointment. We are working on securing funding for more size-inclusive chairs
- If you are arriving by car, please park on the street. There is 1-hour free parking in front of both locations. Unfortunately, we do not have parking lot spots available to clients. For accessible parking, please connect with us before your appointment and we will do our best to assist you
Nearby bus stops:
Stop 10171 (Northbound Osborne at River) – buses 16, 18, 58, 60
Stop 10172 (Southbound Osborne at River) – buses 16, 18, 58, 60
Stop 10170 (Westbound River at Osborne) – buses 38, 635
From these stops, most folks can walk to either building in just a few minutes
[This is a photo screenshot of Google Maps that shows Heartwood’s locations in relation to the nearest bus stops. Heartwood’s Pulford location is one block east and one block south of stops 10170 and 10171. It is across Osborne street from stop 10172 and is one block east and one block south].Language Interpreter Services at Heartwood
Through the Language Access Program with Shared Health, Heartwood Healing Centre has access to trained, spoken-language interpreters. You can ask at the front desk or ask your therapist to request an Interpreter.
Language Access interpreters are Shared Health casual employees who:
Passed interpreter language assessments and trainings with Shared Health.
Successfully completed a criminal record check, child and adult abuse registry checks
Signed a confidentiality pledge regarding the Personal Health Information Act.
Interpreters perform their role in accordance with the Language Access Code of Ethics & Standards of Practice for Interpreters, including the principles of Accuracy, Confidentiality, and Impartiality.
Language Access Interpreter Services are available in-person, over-the-phone or via video conference in over 200 languages.
These services are free to Heartwood participants and must be requested in advance. If you have any questions or would like to make an Interpreter request, please contact our front desk at (204) 783-5460.
